Ne pas acheter de tout, de Staub.
Here is my experience with Staub "Customer Service" and getting them to honor their warranty. Our teapot started rusting at the edge of the lid within two months of purchase.
I contacted Staub over a month ago and still have not received my replacement teapot. I will not bore you with the numerous interactions between Staub and me but here are some of the excuses I have heard.
1. We are taking year-end inventory and you will need to wait.
2. We are short-handed and got behind because of the Y/E inventory.
3. Staub fired the person that was supposed to handle returns. At least I have an explanation as to why he never returned my phone calls.
4. Today, I received an "admonishment" from Staub that has not even seen the defective teapot.
We only accept returns on teapots once. With your teapot comes a small pamphlet with care and use instructions. If these had been followed, your teapot would not have rusted. Please make sure you follow these...
High Quality, durable, and attractive
I bought mine several years ago and it works beautifully as well as adds a lovely bit of color to the stove
whenever I am using it. The thing I like the best about this Staub tea kettle/pot is that it keeps
the water hot for a long time! That is nice when you are drinking several cups of tea and don't want
to get up to re-heat the water.
I highly recommend this product to tea lovers. IT's heavy iron, but not enameled on the inside. I think
these probably work well for heating water on those iron fireplaces as well.
Stunning!
Incredible design and very functional. Best tea kettle I've ever owned. Highly recommend to anyone who likes enameled cast iron.
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